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At Lighthouse, we work with people who have ideas.

Book your intial consult to discuss your business idea

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Service Design

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Human-centred service design uses psychology and our understanding of how people think and behave to design for important touchpoints. Users don't interact with products and services in a vacuum, there are a number of factors that affect their experience across multiple channels and contexts.

How we can help:

  • Assist with user-centred research to ensure designs are focused on the needs of users.
  • Facilitate a co-creation process by engaging relevant stakeholders in the design process.
  • Understand the user journey and break complex services into sequences and processes.
  • Synthesise data to provide themes and insights.
  • Consider all interactions and touchpoints to ensure designs are for a holistic experience.

Contact us to discuss your organisation's service design needs.


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