Human-centred service design uses psychology and our understanding of how people think and behave to design for important touchpoints. Users don't interact with products and services in a vacuum, there are a number of factors that affect their experience across multiple channels and contexts.
How we can help:
- Assist with user-centred research to ensure designs are focused on the needs of users.
- Facilitate a co-creation process by engaging relevant stakeholders in the design process.
- Understand the user journey and break complex services into sequences and processes.
- Synthesise data to provide themes and insights.
- Consider all interactions and touchpoints to ensure designs are for a holistic experience.
Contact us to discuss your organisation's service design needs.
